This can happen after a long period of use with outlook and happens for no apparent reason.
The new user does appear in Outlook Web Access and does appear in "All Users" in Address Book BUT not in GAL.
Refer to the table and procedure below for information about how to update your GAL profile.
You may enter and choose to display a different Professional Name via FASIS.
The GAL contains information about all email users, distribution groups, and Exchange resources such as classrooms and study group rooms at Kellogg.
Go to Northwestern Outlook Web App (OWA) and log in using your Net ID and password.
What the problem is: The Global Address List is not automatically updating when by default it is supposed to.
What is causing said problem: The error causing the Global Address List to not update is a corrupt file within Outlook.
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